Andy Zipser

Thinking of giving? Think carefully

(Reading time: 9 minutes)

At a time when an increasingly frayed “safety net” is in danger of collapsing altogether, starved of funds and overseen by a vastly hollowed out federal bureaucracy, it’s only to be expected that social service agencies will step up their fund-raising efforts. At our household, for example, we get a plea for donations to the Blue Ridge Area Food Bank at least once a month, to which we respond as we’re able. But the line of those in need cuts across all of life’s essentials, and seems to get only longer, and you have to wonder how it will all end.

One thing about which we should not have to wonder, but which is rarely addressed publicly, is the level of institutional need. Yes, people are hungry, and in need of shelter, and wanting for adequate medical care or school supplies or decent clothing. But are the agencies working to help such people equally needy? How well do they apply the funds they raise, and how accountable and transparent are they with their donors? Do some have more than they need to help their constituents? Or have some squandered the donations they’ve received, as was so blatantly true of the now defunct local United Way a couple of years ago? How many local affiliates of national organizations coast on the latter’s reputations, rather than on their actual accomplishments?

These are tough questions to pose, because they threaten to tarnish institutions seen as local champions of the downtrodden. But the reality is that the pot of community goodwill and financial support is finite, and likely to shrink even as the need keeps growing. Giving money to Agency A means there’s less money to give to Agency B. Yet the few local institutionalized sources of such help—such as Community Development Block Grants, the Community Action Partnership of Staunton, Augusta and Waynesboro (CAPSAW) or the Community Foundation of the Central Blue Ridge—pay scant attention to the financial statements of their grant applicants, showing more concern for how many people their contribution might benefit. Private contributors, meanwhile, are even less likely to do their homework when responding to the latest tug at their heart strings.

SAW Habitat for Humanity

One prominent example of muddled financial accountability is provided by the SAW Habitat for Humanity, which a couple of years ago was roiled by scandal involving its then-executive director, Lance Barton. Initial accusations of sexual assault by Barton were followed by reporting in the Augusta Free Press of years of Barton’s alleged verbal abuse of staff, temper outbursts, uncomfortable conversations about sex, substance abuse, drunken behavior at work and supposed financial irregularities. By late spring of 2024, Barton was out of a job, Habitat’s board of directors had virtually a complete makeover, and an interim director was brought on to manage the transition until a permanent replacement could be recruited.

That replacement was Brad Bryant, a widely respected local builder, teacher and former Habitat board member who was hired almost ten months ago. To be fair, Bryant inherited a mess—but it’s also fair to question his lack of public progress thus far in setting Habitat’s financial house in order. Although Bryant says the organization recently completed its first financial audit on his watch, its findings have not yet been publicized. Meanwhile, the most recent Form 990 tax return posted on Habitat’s website—the IRS form all non-profit organizations are required to submit to maintain their non-profit status, a form that potential contributors can consult before giving their money—is for the fiscal year that ended June 30, 2022. That was almost four years ago.

More recent Form 990s have been filed with the IRS, but Bryant had not seen them before this week. One was for the fiscal year that ended June 30, 2023. A second, following an apparent decision by the interim executive director to change Habitat’s fiscal year to a calendar year, was filed for the year ending Dec. 31, 2023. Depending on how diligently someone in the public searches for financial accountability, then, there’s been a lack of reporting for more than two years, and possibly quite a bit longer.

Some of that gap may get filled when the recent audit results are published, but even then, the report will be notably deficient in at least one material aspect. Among the financial assets in Habitat’s possession are nearly 300 pieces of poster art that were purchased by the disgraced Barton on a junket to Poland, ostensibly as an investment that could be sold to American collectors at a hefty mark-up. The art was purchased with Habitat funds, on a trip underwritten by Habitat that was rationalized as an unconventional but potentially lucrative fund-raiser. The art now sits in a locked room. It has never been shown to the public, and it has yet to be professionally appraised. Whether it’s a significant if unrealized financial asset, or whether it’s just a lot of worthless paper, the product of Barton’s feverish imagination, remains unknown.

In Bryant’s assessment, any fuss over the Polish art is a tempest in a teapot, much ado about nothing at a time when he’s struggling with more substantive issues to make Habitat “viable again.” He may be right. He may also be markedly wrong. The point is that a somewhat bizarre aspect of Habitat’s bookkeeping is a black box that the organization doesn’t want anyone looking into. When I asked Habitat’s new chairman of the board, Charles Edmond, for an explanation of the Polish art fiasco, his terse response was to say that “due to ongoing litigation, our attorney has advised us to not talk about this issue at this time.” Yet as Bryant conceded, there actually isn’t any litigation, just repeated failed attempts at getting the Commonwealth’s Attorney to look at the possibility.

There’s no question that Habitat was left in tatters by its departed executive director, and that restoring its luster—not to mention its effectiveness at actually building affordable housing—is a monumental task. But that task is not made easier in the face of financial inscrutability. Not when organizational viability is dependent on the public’s willingness to open its wallet.

Valley Mission

A diametrically opposite set of circumstances is provided by Valley Mission, which provides long-term shelter and case management for our area’s homeless population. It is perpetually over-subscribed, with a waiting list that can stretch for months, and even though the Mission ostensibly has a six-month window within which its clients are encouraged and worked with to obtain permanent housing, the reality is that a year or more of residency is not unusual. There just isn’t enough affordable housing to meet the need.

It may seem paradoxical, therefore, that the Covid pandemic was very good to the Mission’s financial fortunes. Money poured in from various sources, so even as expenses climbed, revenue far outstripped what was needed, jumping from a more or less normal $1.3 million in 2019 to $2.5 million in 2020 to $3 million in 2021. And although income declined somewhat thereafter, it remained significantly higher than pre-pandemic revenue.

Give the Mission a thumbs-up for showing restraint in the face of this bounty: although expenses have continued to climb every year, they have not outstripped the Mission’s two main sources of regular income, contributions and grants, and the income generated by its thrift stores in Staunton and Waynesboro. The surplus has instead been banked, some in cash and some in investments, where it has been generating an enviable amount of interest income: $103,909 in 2023, for example, and an additional $121,642 in 2024.

All told, then, the Mission ended 2024 (its 2025 financials have not been filed yet) with just a tad less than $3 million in cash, $1.6 million in investments, and a total of $5.4 million in unrestricted assets. To put that in context, the Mission’s total expenses in 2024 were $2.3 million—which is to say, the organization is now sitting on enough liquid assets to operate for two years without a single additional dollar coming in the door. It is, in one sense, functioning like an investment bank, which may not be what potential donors want their contributions to fund.

A possibly bigger problem is that even as it hoards a lot of cash, the Mission continues seeking and receiving funding from the same sources used by other local social service agencies, many of which are also trying to help people meet their housing needs. That includes Waynesboro Area Relief Ministries (WARM), Valley Supportive Housing, New Directions Center, and Renewing Homes of Greater Augusta, all of which operate on a shoestring. Meanwhile, in recent years the Mission has been receiving approximately $7,940 annually from Staunton’s Community Development Block Grant, was awarded $11,500 from the Community Foundation in 2024 and $161,000 in 2023, and in the year ending June 30, 2025, received $36,622 from CAPSAW. That’s all money that would have had a far more meaningful impact elsewhere.

There’s another aspect of the Mission’s growing wealth that is problematic. Not only is the Mission not meeting the full demand for the services it already provides, but there are numerous adjacent needs of the homeless population that remain completely unaddressed. Among the most prominent, for example, is the lack of a day center in the SAW region to provide shelter and services to people who otherwise are left wandering the streets in search of winter warmth, summer shade and refuge from rain and other extreme weather in all seasons. There are several reasons why this state of affairs exists, but among the most prominent is a lack of adequate funding.

Providing a day center is not the Mission’s responsibility. On the other hand, it’s not unreasonable to think that perhaps the Mission could expand its efforts to answer an unmet need that is entirely aligned with its core mission. Perhaps it will.

The Mission’s executive director, Susan Richardson, left open that possibility by asserting that the Mission’s board and leadership “makes financial and strategic decisions based on what we believe is best for Valley Mission and the residents we serve.” So . . . not saying no either to expanding the Mission’s facilities to provide more shelter space, or to filling in other holes in the safety net provided to the same generalized population. But also not saying no to bellying up to the financial water hole frequented by all those other critters in the social services ecosystem, which after all is how the system works.

It’s a jungle out there.

A glimmer of hope for housing

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The new Staunton Housing Commission, the city’s attempt to address issues of homelessness and an inadequate supply of affordable housing, got off to a rocky start with its first meeting last week. Two of its nine members were not present, and the meeting itself—one of only four scheduled for this year—occurred two months later than initially scheduled. Moreover, much of the meeting was marked by red flags waved by city planner Rebecca Joyce, who asked commission members to trust her efforts over the next year to steer their work.

“We have to stay in a certain lane,” Joyce cautioned, warning against scattershot thinking on the one hand and thinking there is a magic formula to fix everything on the other. “Guard rails” were mentioned repeatedly.

For all that, the 30 minutes or so of group discussion that took place during the 75-minute session were the liveliest on the subject since the commission’s progenitor, the Staunton Housing Strategy Group, started meeting 18 months ago. This was, in part, due to the addition of new voices and perspectives that were notably absent from the strategy group, including those of Robin Miller, a developer, and Hans B. Kettering, a young man searching for housing he can afford while working for Fisher Auto Parts. So perhaps there’s hope for some innovative thinking.

One hint of a possible clash of ideas and values came, interestingly enough, from city vice mayor Brad Arrowood, who was an early proponent of creating such a commission. Noting that Staunton has more cows than most cities its size because of its more than 2,000 acres (of less than 13,000 total) zoned for agricultural use, Arrowood suggested that this flat and gently rolling land could eventually be developed for housing. That contrasted with an observation made later in the meeting by Miller, the developer, who noted that building out a road map—that is, building roads, curbs, sidewalks and utilities, including electric, water and sewer lines, plus storm drains—currently costs between $1,700 and $2,000 a linear foot.

Imagine what that means for an entire traditional subdivision. With the exception of Bell’s Lane, a narrow asphalt road, Staunton’s ag-forestal district has none of that infrastructure, so building housing there will be enormously expensive. So expensive, in fact, that there’s only two ways it can happen: either by building very large, very expensive homes, or by building lots and lots of homes within a much smaller footprint. Easier, cheaper and faster, Miller offered, would be to fill in what’s already here, building on vacant lots in the developed parts of Staunton. Indeed, he added, one of the quickest ways Staunton could generate more affordable housing would be to allow greater density overall, and to allow accessory dwelling units (ADUs) in particular.

ADUs have become exactly the kind of quick-fix housing solution that makes Joyce fret, universally offered as a sure-fire way to get more people housed by allowing property owners to build second or even third homes on their existing lots. They invariably come up in these discussions because they’ve become so widespread—elsewhere. Miller mentioned that Richmond just recently adopted an ADU ordinance, despite heavy opposition. A map I published back in November showed the stark contrast locally, with Staunton and Waynesboro as non-ADU islands surrounded by the ADU-receptive sea of Augusta County.

Although the Staunton Housing Strategy Group ostensibly embraced the ADU approach, the formal housing strategy it presented to city council last fall slow-walks the concept—and one possible reason was advanced by Arrowood, who told last week’s commission meeting that it’s fraught with possible unintended consequences. What if, he suggested, homeowners on large lots put up several ADUs, only to position them as short-term rentals, or Airbnbs? Staunton would be helpless to prevent a transformation of quiet residential neighborhoods into beehives of transient activity, while scarcely increasing the amount of affordable housing for teachers, fire fighters and other essential workers.

The obvious response is not to obstruct ADUs but to regulate Airbnbs, as other Virginia localities already do. Albemarle County, for example, requires short-term rentals to be on a minimum of five acres with a rural zoning. But a regulatory approach runs into another philosophical roadblock, which Arrowood also articulated and which goes a long way toward explaining why Staunton is in the spot it’s in: houses are private property. They’re not just homes, but financial assets. Airbnbs are property owners’ entrepreneurial effort to better themselves, comparable to the boarding houses of yore, when widows would let out their spare rooms to working class stiffs who couldn’t afford their own homes. Any attempt to regulate such enterprise would be downright un-American.

Airbnbs, which are rented by the day, week or month to transient guests, are nothing like boarding houses, but the comparison appeals to a certain rosy nostalgia. It also highlights the tension, albeit not one that was further explored at last week’s commission meeting, between two opposing views of how we move from here. On the one hand, an assertive embrace of a higher density and infill strategy that builds on what already exists; on the other, a long-range contemplation of how a blank canvas, otherwise known as the ag-forestal district, might be shaped while avoiding upsetting the status quo.

As with many such tensions, the outcome most probably will lie somewhere between the two. But it will be interesting, in the months ahead, to see how clearly these differences are articulated by commission members and how they’re resolved. That could make for more of the animated conversation that showed briefly last week, before Joyce threw up those guard rails, and just might lead to a more durable and meaningful consensus.

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March 11 postscript/clarification: I’ve misstated Hans Kettering’s interest in local housing issues, as he wrote to let me know that he has decent housing and an amicable relationship with his landlord. As Hans further noted, “I was speaking for friends and people of the community that can’t find anything in Staunton at a reasonable price.” My apologies for my mistake.

Public housing faces multiple attacks

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As far as the U.S. Department of Housing and Urban Development (HUD) is concerned, March came in like a lion.

Starting in late February and continuing into this week, the federal agency responsible for most public housing fired off a volley of proposals guaranteed to make its tenants miserable. The timing, as the economy teeters on the edge of a downturn, affordable housing remains more mythical than real and the war on immigrants continues unabated, couldn’t be more heartless.

The first assault came Feb. 20, when HUD published a proposal to prohibit immigrants who are ineligible for housing assistance from living with family members who are eligible, as is the current policy. The ineligibility list includes immigrants who are otherwise in the U.S. legally, such as immigrants with student visas or those with Temporary Protected Status. Such mixed-status families currently receive prorated housing assistance that covers only the eligible members, which means the family as a whole pays proportionally higher rent than fully eligible families. If adopted, the proposal would force mixed-status families to separate or to leave their homes altogether.

A second shoe dropped just a week later, when HUD took steps to repeal a requirement that public housing agencies and private homeowners accepting vouchers provide their tenants with a 30-day notice before filing for eviction for non-payment of rent. The Feb. 26 announcement was designated an “Interim Final Rule,” which in a ready-fire-aim twist, means that despite a comment period that runs through April, the repeal will go into effect March 30. Although HUD’s notice acknowledges that the 30-day eviction notice “provided tenants with longer runways to undertake remedial actions to become current with their rent,” the agency contends that too many tenants simply took advantage of the additional time to go deeper into arrears.

Besides, HUD added, dropping the 30-day window will improve housing access by “opening up housing opportunities” for people on waitlists for affordable housing. Which fits right in with the Orwellian phrase, “War Is Peace. Freedom Is Slavery. Ignorance Is Strength.”

Consider the graph at the top of this page, which shows that a third of all evicted renters have incomes of less than $30,000 a year. Even at the top of that range, monthly rent of more than $750 pushes a tenant into the “rent burdened” category, which leaves little wiggle room for other necessary living expenses or emergencies. Falling behind on rent by even a month creates a nearly insurmountable financial hurdle for catching up.

But that’s not all. While an estimated 80,000 people would lose their housing assistance because of the mixed-status family rule change, and more than 2 million HUD-assisted households will be impacted by the loss of the 30-day eviction notice, an estimated 3.3 million would lose their rental assistance as a result of a March 2 proposal to impose work requirements and time limits on housing assistance. The estimate, based on an analysis by the Center on Budget and Policy Priorities, includes 1.7 million children who could lose their homes.

The proposed work requirement, long embraced by political conservatives who fret about welfare queens, would require “work eligible” adults to put in up to 40 hours a week at programs and projects that “address local needs and goals.” Failure to comply with work requirements would be grounds to terminate housing assistance. But potentially even more onerous is the proposal to allow PHAs and housing owners to establish two-year limits on housing assistance for non-elderly, non-disabled families.

All of these proposals are more nuanced than these brief summaries reflect, but the bottom line is that there are more than 10 million people in the United States who have a roof over their heads primarily because of federal rental assistance programs. Most people in HUD-assisted housing who can work do work: in Virginia, 81% of non-disabled people without young children worked in the past year, according to the National Low Income Housing Coalition. With the minimum wage in the state set at $12.41 an hour, and Virginia’s fair market rent for a two-bedroom home coming in at $1,749, it should be obvious why subsidized housing is the only way many state residents can have a roof over their heads. Now that’s at increased risk.

Nehemias Velez, executive director of the Staunton Redevelopment and Housing Authority, says he knows of no local families that will be threatened by the proposed mixed-status family proposal. The local effects of the other two proposals, however—not to mention other shots HUD might take in the weeks ahead at the people it ostensibly serves—remain to be seen. But it’s already quite clear that the fragile existence of people depending on federal tax dollars to survive is becoming ever more precarious. And as more of them inevitably get pushed out of their homes, it’s going to be up to municipalities like Staunton to pick up the pieces.

That’s not good. We’re not meeting current demand as it is, with long waiting lists at the housing authority, the Valley Mission and Valley Supportive Housing, so where will the new waves of suddenly homeless people go? How many more emergencies like the one we had in late January will it take before we get serious about developing an adequate supply of affordable housing, as well as providing sufficient transitional emergency shelter spaces to tide people over in the short term? Where is the political leadership we need to start beating the drum on these issues?

A solid ‘A’ on Staunton’s report card

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Staunton city council received its biannual report card this past week, giving council members every reason to feel downright chipper. But it’s not all wine and roses, and a couple of red flags popped up.

The report card was Staunton’s second National Community Survey (NCS), which every two years polls city residents on a wide range of topics about city services and quality of life. The survey also compares Staunton’s responses with those of more than 400 other cities that the NCS also surveys, as well as with a smaller subset of that group that more closely matches Staunton demographically. The good news? Staunton’s residents overwhelmingly feel good about their community, and in almost every instance give it higher marks than they did just two years ago. Moreover, Staunton residents rate their city as high or higher than their counterparts in the comparison groups, with only a couple of exceptions.

City residents should look at the survey results to draw their own conclusions, but there are a handful of findings I think are worth singling out. Most encouraging, perhaps, is the great increase in public confidence in city government after several new council members took office in 2024, ending a turbulent few years of contending factions on that governing body. As a result, more city residents think their government is honest, open and transparent, up 15%, and more of them believe their government is acting in their best interests and welcomes resident involvement, up 14%.

Although the great majority of responses were similar to those of two years ago—this year’s survey has a 95% level of confidence, but in its comparisons with 2024, the difference has to exceed 5.97% to be statistically significant—27 items had an upward trend and five ratings decreased. The drops, notably, included a 10% decline in ease of travel by public transportation and a 9% decrease in the overall quality of utility infrastructure. More about both those downturns in a moment.

In addition to overall trends, a key measure in the NCS survey is the gap between the quality of a service or resource and its importance to the respondent. In most cases the weights given to those measures are quite close to each other, but for the two most important categories, there’s a yawning chasm between importance and quality: the city’s economic health was rated at 94% for importance, but got only a 49% rating for quality—and that’s down from 53% two years ago. And the city’s utility infrastructure, rated at 92% for importance, was dinged at merely 57% for quality.

The economic health rating was consistent with the answers to other, similar questions. While Staunton got high marks for the quality of its business and service establishments and the vibrancy of its downtown, those rating its economic development as excellent or good declined to 47% from 51% in 2024—not statistically significant, but suggestive nonetheless. That response also dovetails with a remarkably low 15% replying positively to the question, “What impact, if any, do you think the economy will have on your family income in the next 6 months?” That’s down from 23% two years ago, and while it’s not a Staunton-specific question, it does attest to a broader anxiety that colors local perceptions.

Meanwhile, the gap between the importance of the city’s utility infrastructure and its quality points to two problems with this kind of survey. One is the lack of precision, leaving it up to the respondent to decide what “utility infrastructure” means: does that refer to city-owned and operated utilities, principally water and sewer? Or does it include utilities in the city that are non-municipal monopolies, such as gas and electric, over which the city has little control? The second problem is one of timing, which in this case might have influenced the answers of city residents who lost water shortly before the survey was conducted because of a massive main rupture—or who might have been disgruntled instead by a sudden spate of street closures due to work by Columbia Gas, which also occurred around the time of the survey.

In other words, are Staunton residents waking up to the long overdue need to upgrade a century-old water distribution system, or are they simply unhappy because of ill-timed work by a private utility?

Finally, no summary of high- or low-points would be complete without mention of two of its lowest-rated aspects: the availability of affordable quality housing, which came in at 23%, and the city’s care of its vulnerable residents, down from 44% last year to 38% now. No surprise there, albeit distressingly so. If there’s any silver lining, it’s that both those findings are similar to those of other cities—which only means that we’re no worse than anyplace else, although that’s hardly praiseworthy.

The bottom line, it’s fair to say, is that Staunton’s residents really, really like living here, they feel that the city government is working in everyone’s best interests, but they’re also economically anxious and unsure about the future. Sounds like a solid ‘A,’ but with room for improvement.

P.S. I said I’d get back to the decline in ease of travel by public transportation. That’s another of those questions that is clouded in ambiguity, but I’ll submit again the roundly ignored recommendation I’ve made before: after spending more than a million bucks on upgrading the BRITE Bus hub on Lewis Street, would it be a budget breaker to post maps and schedules on the bus shelters? “Ease of travel” begins with knowing where the buses go, and when.

The homeless population is graying

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As the number of people pushed into homelessness keeps growing, a worrisome subset of that population is expanding at an even faster pace. Locally, we’re not paying nearly enough attention.

Nationwide, there are more than 16 million people 65 or older living by themselves. That represents 28% of our oldest age group, and the older you are, the higher the likelihood you’re living alone: more than half of households with someone 75 and older consist of only one person.

Being old and alone doesn’t necessarily result in homelessness, of course, but it does increase the odds considerably. Living alone is riskiest for the elderly, who tend to have more accidents, are more prone to neglect their health and are frequent targets of financial scams, all of which can result in the loss of a home. And while many Baby Boomers are living in comfortable retirement, 5 million people over 65 live below the poverty line and an additional 2.6 million were classified in 2020 as “near poor,” meaning their incomes were less than 25% above the poverty line—and far below the amount needed to rent an apartment.

Put it all together, and the number of elderly people becoming homeless for the first time is swelling. Add that to the number of chronically homeless people who are “graduating” into the older population, and the ranks of elderly homeless people are growing to levels not seen in decades. The 2024 national Point in Time (PIT) census, the most recently available, found more than 146,000 homeless people who were 55 or over, or 18.9% of the 771,480 total. And here’s the kicker: more than half of those elderly homeless people were unsheltered, compared with just 36% of the overall homeless population.

Locally, the percentages are even more skewed, in keeping with a population that on average is older than at either national or state levels. (In Staunton, we have more people over the age of 65 than we have under 18.) That same 2024 PIT count, conducted by the Valley Homeless Connection, found 47 people ages 55 and older who were homeless, or roughly 26% of the total. Eight were unsheltered, sleeping in cars, a church vestibule and other make-shift accommodations.

Why do elderly homeless people sleep on the street rather than in a shelter? One obvious reason is that there aren’t enough shelters to go around. In recent weeks, for example, the emergency shelter space offered by the Waynesboro Area Relief Ministry (WARM) has been fully subscribed, with 60 or more people filling both primary and overflow churches. But even when shelters are available, they often aren’t a good match for a population with mobility and other health issues. Getting in and out of bunks, such as those used at Valley Mission; managing medications, like insulin, that might need refrigerating; or making it to a shared bathroom in time for those with incontinence issues, are just some of the major challenges facing older people.

Conversely, older people are more wary of entering shelters because they recognize how vulnerable they are, and because of their generally lower tolerance for conditions that a younger, more resilient population can handle more readily. The National Alliance to End Homelessness, for example, cites the biggest reasons given by people for avoiding homeless shelters as overcrowding (37%) and the related issues of bugs (30%) and germs (22%).

But recognition of the special needs of an elderly homeless cohort has been slow in coming. The national PIT count, for example, only recently started breaking out the age demographics of those it surveys, after years of lumping everyone older than 24 into one giant category. USAging, a national organization that issues periodic assessments of services for the elderly, as recently as 2020 limited its housing focus primarily to home modifications and repairs that help older adults stay in their homes, thereby preventing homelessness. Last year’s report, on the other hand, finally acknowledged a deeper problem, observing that “more older adults are experiencing housing instability or even homelessness,” the insertion of “even” suggesting a previously unimagined condition.

USAging’s findings are based on a national survey of what are known as Area Agencies on Aging, or AAAs, which were established throughout the country by Congress in 1973 to respond to the needs of Americans age 60 and older. Its 2025 Chartbook includes a new “spotlight” on housing issues that charts “the top housing-related challenges facing older adults.” Number one on the list, submitted by 94% of the AAAs, is a lack of affordable housing, while more than a third (35%) cited “increasing homelessness” as among their top dozen concerns.

That concern, however, has yet to filter down to this part of Virginia in any meaningful way. Our local AAA is the Valley Program for Aging Services (VPAS), which serves a five-county area and its cities, including Augusta, Staunton and Waynesboro. Among its better-known programs are Meals on Wheels, but VPAS also helps the elderly with case management services, Medicare counseling, respite and transportation services, and health and wellness programs. When it comes to housing, however, VPAS comes up blank. Its strategic plan for 2025-2027 doesn’t even mention the word.

VPAS executive director Beth Bland said last week that her agency is “certainly aware” of the housing issue, but contended that the problem is “bigger than any one organization can tackle” and added that VPAS doesn’t have the financial or staffing resources to make a difference. Asked why VPAS doesn’t at least provide leadership in bringing community attention to the problem, Bland demurred. “We are not prepared to be, nor would it be appropriate for us, to take the lead on this issue,” she replied, suggesting that the Community Fund is already doing this. The Community Fund, alas, while it has tried to put a spotlight on the overall lack of affordable housing, has had little to do with homelessness.

Putting aside Bland’s unwillingness to have VPAS take the lead on an issue that clearly falls within the AAA mandate, it’s only fair to acknowledge that the local agency is squarely within the national mainstream. As documented in the 2025 Chartbook, only 8% of the nation’s AAAs have a formal partnership with homelessness or emergency shelters, 7% with coordinated entry systems for the homeless and 6% with an affordable housing coalition. The problem of old people living on the streets apparently will have to become much more egregious before we start paying attention.

There is one slim ray of hope locally, although it’s still many, many months from fruition. The Staunton city council last week approved a rezoning request for a property on West Beverley that has been vacant for at least the past 40 years, changing it from an R-4 to a B-5 zoning category. The R-4 category had frustrated multiple development proposals over the years because of its parking requirements—requirements that are much looser in a B-5 zone, so poof! a bureaucratic hurdle was vanquished just like that. Sometimes all it takes is someone with vision to make things happen.

The rezoning clears the way for the former Dunsmore Business College to be redeveloped as 15 one-bedroom apartments for “extremely low-income” senior citizens. The project is being led by Stu Armstrong, a former Staunton resident who owns the brick building and has a history of renovating other residential properties in the Newtown area. Although he estimates the renovation will cost at least $3 million, Armstrong says he can raise sufficient capital through multiple layers of grants, federal housing programs and private equity funding—and a good thing, too, because if he had to cover his costs through rent income, the apartments would have to list for approximately $2,000 a month.

To be sure, were those apartments available today, they would make only the slightest dent in demand. The Staunton Redevelopment Housing Authority, which is lending its support to Armstrong’s efforts, has a waiting list for its subsidized apartments that includes 137 elderly people with annual incomes, on average, of slightly under $14,000. That’s not enough to rent anything in today’s market. But even if Armstrong’s project reduces the housing authority’s waiting list by just 10%, that’s 15 people who otherwise could very well end up on the street.

And maybe, just maybe, Armstrong’s success could point the way for others to follow suit. Let’s wish him well, because the need he’s addressing is only going to keep growing as all of us keep aging.

Put your money where your mouth is

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If you want to understand a person’s core values and priorities, don’t listen to what they say: look at how they spend their money. Cash has a more honest vocabulary than cheap words.

As much can be said for governments. Staunton is now formulating its spending plans for the next fiscal year, and they speak volumes about the problems and opportunities the city recognizes—and those it chooses to ignore or simply not see. Anyone thinking of living in the city beyond next year should be looking at those numbers and realizing what they mean, for them and for their neighbors. What does our municipal spending say about what we think is really important?

Much of the city’s annual budget is devoted to operating expenses—paying for past decisions—but it also includes a Capital Improvement Plan that in many cases accounts for decisions yet to be made. Known informally as the CIP, this running five-year wish list that gets updated annually describes what city planners think we need, how much they think it will cost and how they think we should pay for it. To see their conclusions, you can review the current 153-page draft online, or you can attend the Feb. 19 meeting of the city’s planning commission at city hall, where it will hold a public hearing on the CIP before submitting it to city council a week later.

What’s in the CIP? A tad over $47 million in spending, which is a $3.4 million increase over the five-year plan adopted by city council just a year ago. Where that money is to be spent can be loosely grouped into three categories. One is the things for which Stauntonians have been clamoring for years, such as more sidewalks, improved park facilities, revitalization of the West End and Uniontown, etc. A second is things that the people who run and operate our city say they need to do their jobs more effectively, from relocating the police department from city hall to a yet-to-be-built headquarters building (with an estimated price tag of $23.4 million), to buying new fire trucks and maintenance vehicles, to reroofing various city facilities. Both those categories have some wiggle room, since they’re largely based on “good or even prudent to have or do” items but are not “essential must-haves right now.”

The third general category is less forgiving, encompassing either imminent or already real infrastructure failures. The current poster child for this category is the flood-damaged tunnels in the Wharf district, for which the CIP is reserving $8 million for repairs. That’s a strong statement about how the Wharf district is viewed as a critical aspect of the city’s commercial and economic health, and it’s hard to rebut that premise.

But now consider that the CIP proposes to set aside a mere $250,000 for its “affordable and workforce housing fund,” which was established last year in response to the city council’s “Staunton Plan,” in which “affordable housing and housing for working families was prioritized.” It’s not unreasonable to observe that reserving less money over six years than would suffice to buy a single average-priced home in Staunton suggests the city’s “priorities” in this case exist primarily on paper—a perception strengthened by the laziness that went into crafting the description of this initiative, which was lifted directly out of last year’s CIP and so describes future events that have already happened.

A further indication of how this is a token effort is seen when the stingy housing fund is contrasted with, oh, I don’t know—how about the $360,000 reserved over the same six years to buy new golf cars? I don’t play golf, but I have nothing against spending tax dollars on golf cars that become a revenue generator, and which provide yet another amenity that makes Staunton a special place for so many people. The problem is that amenities fall into the “nice to have” bucket, whereas affordable housing veers perilously close to the bucket into which we put the city’s commercial and economic health.

So there are problems with how capital improvements are balanced against each other. But an even bigger problem is how some capital spending is avoided altogether, despite what might appear as a screaming need to address an issue before it becomes a full-blown crisis. Exhibit A in this regard are the unfunded projects in the water fund CIP, which is separate from but issued in tandem with the much larger general-fund CIP. Those projects—there are four of them—are not only unfunded but also unscheduled, despite appearing in the CIP year after year, presumably because no one has been willing to tackle the ginormous problem of finding an extra $50 million or so to ensure Staunton’s water supply remains uninterrupted.

That water supply is delivered via 16- and 20-inch cast iron mains that are now 100 years old, which is at or beyond their expected service lives. Half of the water Staunton consumes is piped from a reservoir in the George Washington National Forest, 14 miles away. Replacing that pipeline, plus the one that feeds the city from Gardner Springs, would cost an estimated $41.5 million. Developing a backup well system to tap groundwater in a crisis, as recommended in a 2018 study that the city commissioned, would cost an additional $7,950,000—and while that may seem like an unnecessary “extra,” it bears pointing out that our part of the state is already under a drought warning.

Springs can run unexpectedly dry. So can reservoirs, at which point it will be a little late to start wishing the city had drilled those wells. But it’s all too tempting to kick big projects and capital expenditures like this down the road, when some other city council will be forced to deal with it—and with the angry city residents who will be demanding to know why there had been no planning for such a predictable calamity. The short answer will be that it was easier to respond to the many more voices lifted on behalf of other, cheaper improvements.

We’re not moving the needle

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Maybe it’s just the cold that’s slowing everything down, with much of Staunton still sheathed in so much ice it could be the setting for “Dr. Zhivago.” Nearly two weeks after a devastating winter storm hit the region, we’re still digging out and only weakly reestablishing life’s normal routines. A lot of important things have been put on hold.

But attention fatigue and disengagement with issues of affordable housing and homelessness, of such prominent concern in 2023 and 2024, had already set in before the storm. Where once scores of people attended the two housing summits hosted by the Community Foundation of Central Blue Ridge and the Community Action Partnership of Staunton, Augusta and Waynesboro, only a few dozen soldiered on in two working groups that were spun off to address issues of housing stability and housing stock. Monthly workgroup meetings soon bogged down into every-other-month events, attendance dwindled, the focus blurred.

Most recently, when the oncoming storm threatened a housing stock working group meeting scheduled for last week, the meeting was scrubbed altogether. Not postponed for a week or two, which one might expect if weather were the only problem, but canceled outright. That created a four-month gap between meetings, but it’s doubtful anyone views that as a problem—not when there’s so little to show for the past two years.

Then there’s the much-heralded Staunton Housing Commission, which after a similarly lengthy gestation, was scheduled to meet for the first time in early January. Instead, supposedly because just six of its nine members have been appointed to date, the commission’s inaugural meeting will occur later this month. Or maybe in March. With only four meetings per year, there’s really no rush—although it’s fair to ask how this leisurely pace fits in with the city’s “housing strategy,” for which an 18-month clock started ticking last July 1, and for which the housing commission was to be the lead advisory board.

And here’s an ironic twist: the Point in Time (PIT) count, which attempts to enumerate all the homeless people who can be found on one specific night per year, was scheduled for last Wednesday. But because of the extreme cold and generally impassable roads, any homeless people who might have been stuck in their cars, tents or other improvised shelters were given a pass—the only ones who (were) counted were those who reached homeless shelters, like Valley Mission or that week’s WARM emergency facility, which was in Waynesboro. So the “good news” in this year’s PIT count will be that 100% of those who are homeless were sheltered—no unsheltered people were found!

We may hope there will be an asterisk after those numbers.

One good thing that did come out of the storm was a last-minute, hastily assembled temporary emergency shelter thrown together by Staunton Mayor Michele Edwards—although she did so, she struggled to explain, as a private citizen and not as a city official. At least I think that’s the distinction she was trying to draw. Housed in the basement of the Central United Methodist Church, the emergency shelter was full to its limited capacity right up until it closed this past Monday morning, when presumably the emergency was over and the “temporary” aspect of its existence kicked in.

Anyone looking at a landscape torn from Boris Pasternak’s novel might have been puzzled—local schools wouldn’t reopen for another couple of days, after all—where the people who had stayed at the Central United shelter would go that day, or even that night, but that’s how the icicle crumbled. As Edwards emphasized, “temporary means temporary.”

The thing that’s clearly not temporary is Staunton’s ongoing lack of sufficient affordable housing, which persists despite the two years of chin-wagging mentioned above. Also not temporary is the lack of additional resources to cope with the inevitable consequences of that housing shortage. The emergency shelter program operated by WARM has an increasingly shaky roster of local churches willing to have their facilities used for a week at a time. The Mission continues to be backed up, as its supposedly short-term residents are unable to find permanent housing. And despite months of shambolic efforts at creating a day shelter for the homeless, we’re no closer to having one today than we were a year ago.

All that talking and meeting and feel-good assertions of what we’re going to do have made not one bit of progress in either stemming the tide of homelessness or of providing for the most basic needs of the unsheltered. We’ve just been treading water.

The online meeting that came up with an eleventh-hour plan to create an emergency shelter for the homeless took place two weeks ago today. There was much agreement, among the dozen or so participants, that this stop-gap measure should serve as a teaching moment—that the lessons learned from this intervention should result in better planning for the next emergency. Doing so, it was remarked both at the meeting and in subsequent emails, would be best served by sharing insights and observations as soon as possible after the fact, while memories were still fresh.

Two weeks later, and a week after the emergency shelter was closed, that conversation has yet to take place. The temperature tomorrow night is predicted to drop back into single-digits, and the ice and snow won’t melt significantly until mid-week, when the climate rollercoaster we’re riding may push us into the 50s. It is not outside the realm of possibility that when the melt occurs it will uncover someone who did not make it to a shelter, who was not found by a non-existent PIT count, who believed with good reason that there really was no refuge to be had.

That would be depressing, if, we may hope, unlikely. What’s more depressing, precisely because it is more likely, is the thought that a year from now essentially nothing will have changed.

The deadly combination of fire, ice

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There are many ways to be miserable when winter turns this extreme, but one of the worst is to be called out to fight a house fire. Such calls more often come at night, when the temperature is at its most frigid, because people do stupid or desperate things to stay warm and the physics of their efforts gets away from them: overloaded extension cords, space heaters too close to flammable objects—whatever.

For the volunteer and career firefighters that end up responding, the result is a treacherous landscape of icy footing, back-spray from hoses that freezes on everything it touches, bone-numbing cold that deadens reflexes. Everything is heavier and slipperier than it should be, face masks are blurred by ice, icicles hang from helmets and fire apparatus. Fire ahead, ice all around. What could be more hellish?

Well, try this on for size—a little thought experiment. Next time you’re driving around, today or tomorrow, see how many fire hydrants you can spot.

If you live in the city, you know they’ve got to be out there. And if you’ve been paying attention, you might even know the location of the hydrant closest to your home—but that doesn’t mean you’ll see it. Odds are, it’s buried under an increasingly impenetrable mound of snow and ice, thrown up by snowplow drivers more intent on clearing the streets than on maintaining access to the lifeline you’ll need if it’s your house that catches fire tonight. And while you could get out there with a pickaxe and a shovel and dig out the hydrant, chances are you haven’t given it a thought.

You should. You really should. The time to make your nearest hydrant accessible is before a fire breaks out, not when it’s already underway and every second wasted in an effort to create a hydrant connection means that much more loss to the flames.

The city was quite diligent in reminding everyone, early days, about its ordinance requiring that sidewalks be shoveled clean within 24 hours but made no mention of ensuring access to fire hydrants. And while the Virginia Statewide Fire Prevention Code requires that “a 3-foot (914 mm) clear space shall be maintained around the circumference of fire hydrants,” the city’s fire marshal has shown no sign that he intends to enforce the rule.

So go ahead. Take a look around. This one’s on you. If there’s a hydrant in front of your house—or in front of your neighbor’s house, or the house beyond that—that’s entombed within a block of chunked ice, it’s your home that’s at risk. That problem isn’t going to fix itself.

What we should be learning

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Four degrees this morning, according to my outside thermometer, which with a mild breeze of six miles per hour pushes us into sub-zero wind chill territory. That white stuff on the ground stopped being snow—if it ever was that—several days ago, compressing into an ice cap you can walk across without breaking through the crust. The city finally realized that this is not your normal snowstorm and brought in massive farming and road-building machinery to break up the ice still coating most roads, impervious to workaday snowplows mounted on pickups and garbage trucks. The deep freeze will extend into next week.

And yet, this could have been far worse. Had we had a widespread power outage, caused by storm-toppled transmission poles or a fried substation, many hundreds of city residents would have faced a life-threatening situation. No heat, no light, and often no way to get out of the house to seek help—if any help could be found. In many cases, the extreme cold would have resulted in burst pipes, which not only would have meant no water now but too much water later, when a thaw eventually arrives. And those in greatest danger, as always, would have been the most vulnerable: the elderly and disabled, those relying on medical devices, families with small children.

What would they have done? Who could they have called, and what help would have been provided?

A day before the storm hit, the city put out a press release announcing that it had declared a state of emergency. This apparently was intended to provide some kind of assurance that matters were well in hand, with references to the activation of an Emergency Operations Plan and a claim that it “removes any barriers to our response efforts and allows us to mobilize additional resources, if necessary.” Just what that was supposed to mean for the average Staunton resident was never explained, however, and aside from advising people to call 911 in an emergency, the only direct communication to the public was a stern reminder about shoveling out the sidewalks. As if!

Meanwhile, the city’s lack of foresight and advance emergency planning was captured in microcosm by its response to the unsheltered residents who live on our streets—which is to say, no municipal response at all. Whatever resources are unleashed by the Emergency Operations Plan, apparently none are extended to people sleeping in their cars or huddled in a tent somewhere. If a declared state of emergency is in any way meaningful, that umbrella doesn’t cover those who need it most.

That’s not to say nothing was done. To her enormous if paradoxical credit, Michele Edwards spearheaded a mobilization effort last week to find, transport and shelter the homeless before they froze to death—but she did so as a private citizen, not as the city’s mayor. Edwards’ initial outreach was an email, written “with urgency and with hope,” to approximately 40 local religious leaders, homeless advocates and social service agencies, seeking their help “in an 11^th-hour effort to protect life and dignity.” But as Edwards also made clear, “I am writing as a local government leader, and I’m not representing the City of Staunton. So, I am not writing with local government solutions.”

Why this official hands-off policy was necessary was not explained. Equally inexplicable was the distinction Edwards drew between acting as a local government leader and as a representative of the City of Staunton: is not the local government she leads that of Staunton?

That confusion aside, Edwards’ outreach resulted in roughly a dozen participants meeting online Friday night to brainstorm a last-minute response to a humanitarian crisis. Thanks to their efforts, an emergency shelter was thrown together at Central United Methodist Church (CUMC), under the direction of the Rev. Won Un. Food donations were received, as were 17 cots on loan from the Boy Scouts at Camp Shenandoah. The YMCA made a large donation of bedding, sleeping bags and pillows, and others also donated blankets. Volunteers to staff the shelter were recruited from Mary Baldwin University (MBU), and Edwards recruited a friend, Bill Woodruff, to supervise them for the first three nights.

All good, right? Five homeless people were housed by the shelter Saturday night, including one who was transported from the current WARM shelter in Waynesboro because it’s at full capacity. (Another three people were provided emergency shelter at the Valley Mission, a high-barrier shelter that serves people working toward permanent housing and does not normally offer transient services.) The headcount Sunday night increased to nine, including one woman and a Vietnam vet that Staunton’s own Spiderman—who was walking home after volunteering at the shelter the first night—found in the snow and escorted back to the church. Two-dozen or so volunteers, many from MBU, signed up for eight-hour shifts at CUMC.

But as with most such reflexive volunteer mobilizations, interest and commitment wane with time. People eager to help at the outset of an emergency become distracted by other, more pressing needs on the home front—driveways to shovel out, children who must be tended because schools remain closed—or believe the situation is well in hand and they’re no longer needed. Communications begin to break down, with group chats suddenly funneled through a single person—supposedly in the interests of efficiency—but with daily updates becoming first scarce, and then non-existent. Energy dissipates, and the few people still working at the center of it all become over-stretched and frazzled.

The danger here is not that the current effort will crumble, although that’s certainly a possibility, but that nothing changes going forward—that the next time we’re in a similar situation, the people who stepped forward this time will be a little less eager to do so again. For that not to happen, we have to learn that extreme conditions must be met with advance planning and an organized response, and that’s really a government function. No church or nonprofit social agency has either the resources or the authority to marshal what’s needed when the general population is fragmented and isolated by extreme weather or other disasters.

What should we have learned from current events? At the very least, the following:

Meaningful communication with the public is crucial. General, nonspecific assurances about disaster declarations and emergency operations plans don’t convey any useful information. Nor does hectoring people about shoveling their sidewalks demonstrate any understanding of how much outside the norm a situation has become.
Any city emergency plan should include a centralized relief center that is opened to the public when a disaster is declared. In Staunton’s case that could be the gym at Gypsy Hill Park, or it could be the National Guard Armory—but wherever it is, that information should be widely communicated to the public, and ideally it should be widely known before there’s a disaster.
A centralized relief shelter should be stocked with, or have ready access to, cots, bedding, food and water. Of less critical importance, but still desirable, would be showers, cooking facilities, accommodation for pets, and games, books and other activities, especially for children.
Both paid and volunteer staffing are needed at a relief shelter. Paid staffing is needed to assure reliable oversight and accountability, and could consist of cross-trained city employees who are not front-line responders and are recruited ahead of time. Volunteers are needed to fill the many roles that would stretch paid staff too thin, but also should be recruited ahead of an emergency (more on that below) and contacted via a master list maintained by the city.
Transportation, of both volunteers and people in need of emergency shelter, is a critical but overlooked necessity when people are trapped in their homes. The city should have an emergency list of residents with four-wheel-drive vehicles they are willing to operate in such circumstances, to ferry volunteers, refugees, food and other supplies as needed. This may extend to National Guard equipment as well.

I don’t think it’s hyperbolic to observe that in a different time, extreme situations like the one we’re confronting—and inevitably will be confronting again—resulted in the creation of civil defense organizations of various sorts. Although often associated with wartime conditions, civil defense forces were designed to supplement the military and civilian first-responders by fielding volunteers to do the more mundane tasks of shepherding people to shelter, cooking and serving meals, driving and delivering people and goods where needed, checking in with refugees to ensure their needs are being met, and so on.

The irony is that an organization like this is on tap in many communities around the country—and until a few years ago was available locally, as well. Known as Community Emergency Response Teams (CERT), the FEMA-sponsored program at its most ambitious trained and organized groups of community volunteers into emergency teams, with an internal command structure and in a subordinate position to first responder agencies. A watered-down version of the concept was taught locally by Rebecca Joyce, currently the city’s housing planner but at that time an employee of the Central Shenandoah Planning District, which apparently terminated CERT training without public explanation. A shadow of the group lingers on, primarily to recruit volunteer victims for local disaster drills but without any presence when the real thing strikes.

Whether reviving CERT is either feasible or desirable is open to discussion, but it’s clear that something of the sort would have been an enormous help in recent days. But that’s not a program that can spontaneously combust: it, or something similar, requires advance government initiative and government resources, as do the other elements of a meaningful disaster plan sketchily outlined above.

This won’t be our last rodeo (and indeed, this one isn’t even over yet), so the question that must be answered is, what have we learned from it? And how will that education inform our actions going forward? Failure to respond is not an option.

Jan. 29 postscript, 4 p.m.: the CUMC emergency shelter reports it is full.

It’s not just the weather that’s chilly

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Well, this is a fine mess we’re in—or, more accurately, Fern mess we’re in. (Who names a winter storm “Fern”?) Seven inches of “snow,” actually tiny and therefore densely packed crystals that have frozen into slabs of ice. Sub-freezing temperatures that will drop into low single digits every night this week and won’t break above 32 degrees for at least another week, which means all that ice isn’t going anywhere for quite a while.

And a tone-deaf city government whose main concern is that you follow its rules about clearing the “snowfall” from its relatively few sidewalks.

That was the general gist of the notice issued this morning, when the city announced that the snow removal clock had started ticking at 8 a.m., when the storm had “officially ended.” The by-the-numbers announcement that followed took pains to note that the total accumulation of 7 inches necessitates a 24-hour removal of white stuff from public sidewalks. It acknowledged that “this is heavy, frozen precipitation and the temperatures are dropping,” but rules are rules and safe pedestrian access must be ensured. “We want to solve this through community cooperation, not citations,” city manager Leslie Beauregard assured everyone, displaying just a hint of steel.

Meanwhile, my street remains untouched by a snowplow, and undoubtedly it is not unique. No telling how many shopkeepers or other business owners there are in Staunton whose commercial properties are some distance from their similarly blockaded homes, but somehow they’ll have to navigate from point A to point B to clear the way for all those pedestrians just waiting to use their sidewalks. Either that or face possible citations, although good news: as today’s announcement took pains to explain, citations are “a civil penalty rather than a criminal misdemeanor.” Whew!

All that sternness is in marked contrast to Friday’s notice that the city manager had declared a local emergency ahead of the storm. Just what the declaration meant for the average Staunton resident wasn’t exactly clear, beyond encouragement to stay off the streets, but it did note that it activated the city’s official-sounding but entirely inscrutable Emergency Operations Plan: no link to that plan was provided in the announcement, and good luck trying to find it on the Staunton website. Apparently it does endow the city with superpowers, however, as it “removes any barriers to our response efforts and allows us to mobilize additional resources, if necessary,” according to Beauregard.

Nothing in the state of emergency suggested that anyone would be giving the public any slack, but that didn’t dissuade the city from asking residents to be gentle. “Please be patient,” the emergency declaration beseeched. “Clearing substantial snow accumulations across the city will require more time than usual.”

Indeed it will, and all the more so when the “snow” is more like ice and the temperature here is barely above that in Anchorage (21 degrees) at this writing. But that patience, it should go without saying, should run both ways. It would have shown some understanding of the Fern mess we’re in if—instead of bolting out of the gate with a finger-wagging admonition about its residents’ responsibilities—the city had used its newly declared power to “determine the use of materials, goods, services, and resource systems” to let the public know what help it might expect.